Privacy Policy

1. Information We Collect

a. Information You Provide to Us

We collect information you voluntarily provide when you:

• Create an account
• Purchase a membership or subscription
• Participate in online workouts, challenges, or progress tracking
• Contact us for support or inquiries

This may include:

• Name
• Email address
• Password
• Payment details (processed securely by third-party payment processors)
• Any fitness or health-related information you choose to provide (e.g., goals, progress, workout logs)

b. Automatically Collected Information

When you access our website, we automatically collect:

• IP address
• Device and browser information
• Pages viewed and time spent on the site
• Referral URLs
• Cookies or similar tracking technologies

c. Sensitive and Health Data

Because we provide fitness-related services, you may choose to share health or wellness information.
This data is processed only with your explicit consent under GDPR and can be withdrawn at any time.

2. How We Use Your Information

We use your information to:

• Provide and maintain our workout programs and subscription services
• Personalize your workout experience and content
• Process payments and manage memberships
• Communicate service updates, newsletters, and promotional content (you may opt out at any time)
• Improve website performance and user experience
• Protect against unauthorized access or misuse
• Comply with legal or regulatory obligations

3. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area (EEA) or United Kingdom (UK), we process your data based on:

• Contract necessity – to provide membership services
• Consent – for health/fitness data, marketing emails, cookies
• Legitimate interests – to improve Services and maintain security
• Legal obligations

4. How We Share Your Information

We do not sell your personal information.

We may share your data with:

• Service providers (hosting, payment processors, analytics tools)
• Professional advisors (legal, financial)
• Authorities if required to comply with law or protect our rights

All third parties are contractually required to handle your data securely and only as instructed.

5. Cookies and Tracking Technologies

We use cookies to:

• Enable essential site functionality
• Remember user preferences
• Analyze and improve website performance

You may disable cookies through your browser settings, though some features may not work properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no transmission method over the internet is entirely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion at any time (see Section 8).

8. Your Rights

GDPR Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Port your data to another provider
• Withdraw consent at any time (particularly for health data and marketing)

To exercise these rights, contact us at:
contact@best-medicine.co.uk